Terms of Use

1. Purpose and scope

CORO is a professional SaaS platform intended, among other things, for the creation, structuring, management, review and export of compliance documentation related to emergency management, fire safety, business continuity, crisis management and related fields.

These terms apply to website visitors, authorized platform users and, where relevant, organizations subscribing to CORO services.

2. Professional nature of the platform

CORO is a tool that supports professional work. The platform may structure information, automate certain tasks, suggest content or facilitate document production, but it does not replace professional analysis, judgment, validation or accountability.

Users remain responsible for verifying the accuracy, relevance, compliance and contextual suitability of any content, document, procedure or deliverable produced or modified using CORO.

3. Account creation and security

Some functions require a user account. You must provide accurate information, keep account information current and protect your login credentials.

You are responsible for activity carried out through your account except where it results from unauthorized access not attributable to you. You must promptly notify us if you suspect compromise, unauthorized access or a security incident.

4. Authorized users and customer organization

Where an account is provided under an organizational subscription, use is limited to users authorized by the customer organization and according to the roles or permissions assigned to them.

The customer organization is responsible for managing its users, assigning appropriate access and the use of the platform by people it authorizes, subject to CORO’s own responsibilities.

5. Acceptable use

You may not use CORO to:

• Violate any law, regulation, order or third-party right.
• Introduce malicious code, bypass security measures or attempt to obtain unauthorized access.
• Disrupt, overload, probe or test the platform in a way that could affect security or availability without written authorization.
• Use another person’s account, credentials or access rights without authorization.
• Copy, disassemble, decompile, reverse engineer or attempt to extract CORO source code except to the extent expressly permitted by law.
• Resell, sublicense or make the platform available to third parties unless expressly authorized in writing by CORO.
• Use CORO fraudulently, abusively or in a way likely to harm the security, integrity or reputation of the service.

6. Customer content and data

Subject to the rights required to provide the service, customers retain their rights in the data, text, documents, files, images, plans and other content they upload, enter or create in their CORO workspace.

Customers grant CORO the limited rights required to host, process, back up, technically reproduce and display that content solely to provide, maintain, secure and improve the services in accordance with the applicable agreement and Privacy Policy.

Customers are responsible for ensuring they have the rights and authorizations required to use and transmit content placed in the platform.

7. CORO intellectual property

The CORO platform, architecture, code, interfaces, brand, graphics, templates, features, documentation and proprietary materials supplied by CORO are protected by applicable intellectual property laws.

No ownership right in CORO is transferred to the user. Subject to compliance with these terms and payment of applicable fees, users receive only a limited, non-exclusive, non-transferable and revocable right to use the platform for the duration of their authorized access.

8. Generated, automated or AI-assisted content

Certain CORO features may use automated mechanisms or AI-assisted functionality to facilitate drafting, structuring or adaptation of content.

Generated or suggested content must be reviewed and validated by a competent user before it is used, approved, delivered to a client or incorporated into an official document. CORO does not guarantee that automated content will be complete, error-free or suitable for every situation.

9. Subscriptions, pricing and payment

Applicable features, usage limits, pricing, billing terms and subscription periods are those shown at the time of purchase or specified in a commercial proposal, order form or separate agreement.

Unless otherwise stated in the applicable agreement, required taxes are added to displayed amounts. Special terms may apply to Enterprise accounts, free trials, promotions or negotiated agreements.

10. Free trials and pre-release features

CORO may offer free trials, beta functions, previews or features under development. These may be changed, limited or withdrawn and may not receive the same service commitments as generally available features.

11. Availability, maintenance and evolution of the service

CORO aims to maintain a reliable service but does not guarantee that the platform will be uninterrupted or error-free at all times. Interruptions may occur for maintenance, upgrades, corrections, security, provider failures or events beyond our reasonable control.

We may evolve CORO’s interface, features, technical procedures and architecture to improve the service, maintain security or meet new requirements, subject to applicable contractual commitments.

12. Backups, exports and retention

CORO implements backup and continuity mechanisms appropriate to its infrastructure. Customers remain responsible for exporting and retaining copies of deliverables they consider necessary for their own operational, regulatory or archival obligations.

Retention or deletion rules following the end of a subscription may be specified in the applicable agreement or Privacy Policy.

13. Privacy and personal information

Use of personal information in CORO is subject to our Privacy Policy and applicable law. Customer organizations also remain responsible for their own obligations concerning information they collect and enter into the platform.

Read the Privacy Policy

14. Suspension and termination

CORO may suspend or restrict access where reasonably necessary to protect service security, prevent abuse, comply with a legal obligation, address non-payment or stop a material violation of these terms.

Termination, non-renewal and end-of-service terms applicable to a paid subscription are those stated in the relevant offer, order or commercial agreement.

15. Disclaimer of warranties

To the extent permitted by law, CORO is provided subject to availability and does not warrant that the platform will meet every specific user requirement or that any document produced using CORO will automatically meet every legal, regulatory, contractual, municipal, sector-specific or building-specific requirement.

Users must carry out the professional and regulatory validations required before relying on or distributing a deliverable.

16. Limitation of liability

To the extent permitted by law, and subject to liability that cannot legally be excluded or limited, CORO is not liable for indirect, incidental, special or consequential damages arising from the use of or inability to use the platform.

Any specific monetary limitation of liability applicable to a commercial subscription may be stated in the agreement with the customer. Nothing in these terms is intended to exclude liability where exclusion is prohibited by law.

17. Third-party services and links

CORO may integrate with or link to services operated by third parties. Those services remain subject to their own terms and policies. CORO is not responsible for third-party services it does not control, subject to obligations CORO assumes when selecting a provider to deliver its own services.

18. Changes to these terms

CORO may modify these terms to reflect changes to the platform, its practices or legal requirements. Where material changes affect user rights or obligations, appropriate notice will be provided where required.

The date of the most recent update appears at the beginning of this page.

19. Governing law and jurisdiction

Subject to any mandatory rules that may apply, these terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable in Quebec.

Any dispute is submitted to the competent courts of Quebec in the applicable judicial district unless a mandatory jurisdiction rule applies or a written commercial agreement provides a different mechanism.

20. Contact

If you have questions about these terms or the use of CORO, you may contact us at: